Shipping policy

Stock
All items should be assumed to be in stock unless stated on the product page.

Prices
All prices are calculated at checkout.

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Delivery
Delivery is free for orders over 1,00,000Rs to Thrissur Kerala

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Orders
Orders may process without issue to these excluded places, but Novo Industries reserve the right to cancel the order if the surcharge isn't paid prior to shipping. 

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Small Items Shipping
Items other than Novo, grills, and smokers are all shipped via VRL across India. We aim to dispatch these items as per their availability.
You will receive a tracking link when they leave us. 
Delivery is between 8 am - 6 pm Monday to Saturday.

We will always make contact prior to shipping, as someone will need to be in to receive these items. Our team will call via phone on the following day of ordering.  If all information is gathered prior to 12pm midday, the item will ship that same day for delivery on the next working day.

 

Large Items Shipping like Smoker, Lava Stone Grill, Electric Smoker, Custom Products

For Smokers and other large items, due to their size and the logistics involved, we require an extra few days of processing. Delivery for such products will be within 12 to 15 Business Days. We can Speed up the process based on the availability of the materials, Kindly call us before placing large item orders.

Delivery costs for these items are paid by the customer 

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Pre-orders.
Pre-orders are offered on products that are coming soon and on their way to us. This way you can guarantee to get the item as it lands with us. 
The dates listed are estimates and can change due to circumstances outside our control. 
Pre-orders are often listed at a lower price (deposit) and the remaining payment is then due prior to delivery, this is detailed on the product page. 

 

Additional Information.

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At our store, we offer you the option to insure all dispatched items for an additional cost, providing you with added peace of mind. We understand the value and importance of your purchases, and we want to ensure their safe delivery to your doorstep.

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By opting for insurance, you can protect your items against unforeseen circumstances during transit. This includes coverage for loss, damage, or theft that may occur while your package is in transit.

To avail yourself of this insurance option, simply select the insurance add-on during the checkout process. The cost of insurance will be calculated based on the value of your items and the shipping destination. Our system will present you with the insurance cost, and upon confirmation, your items will be insured for their full value.

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Please note that while we take every precaution to package and handle your items with care, there are circumstances beyond our control during the shipping process. Insuring your items provides an added layer of protection and ensures that you are covered in case of any unfortunate incidents.

If you have any questions or require further assistance regarding insurance options or shipping, please feel free to reach out to our dedicated customer support team. We are here to assist you and make your shopping experience as smooth and secure as possible.

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Thank you for choosing our store, and we look forward to serving you.