Shipping policy

Shipping policy

Stock
All items should be assumed to be in stock unless stated on the product page.

Prices
All prices are calculated at checkout.

Delivery
Delivery is free for orders over 1,00,000Rs to Thrissur Kerala

Orders
Orders may process without issue to these excluded places, but Novo Industries reserve the right to cancel the order if the surcharge isn't paid prior to shipping. 

Small Items Shipping
Items other than Novo, grills and smokers are all shipped via VRL across India. We aim to dispatch these items as per their availability.
You will receive a tracking link when they leave us. 
Delivery is between 8am - 6pm Monday to Friday.


We will always make contact prior to shipping, as someone will need to be in to receive these items. Our team will call via phone on the following day of ordering.  If all information is gathered prior to 12pm midday, the item will ship that same day for delivery on the next working day.
Note: For some Custom offset Smokers, as due to their size and logistics involved, we require an extra few days of processing.


Delivery costs for these items are paid by the customer 

Pre-orders
Pre-orders are offered on products that are coming soon and on their way to us. This way you can guarantee to get the item as it lands with us. 
The dates listed are estimates and can change due to circumstances outside our control. 
Pre-orders are often listed at a lower price (deposit) and the remaining payment is then due prior to delivery, this is detailed on the product page.